tbjili FAQ — Your Questions, Answered

tbjili supports a range of payment methods that are popular and convenient for players across the Philippines. These include major local e-wallets, online banking channels, and over-the-counter cash payment options that allow you to transact in Philippine pesos (PHP) without currency conversion fees. All supported methods are listed in detail on the Payment page, where you can also find the minimum and maximum transaction limits for each option. We regularly update our available payment channels to reflect what Filipino players use most, so check back on the Payment page if you are looking for a specific method. All transactions are processed securely using industry-standard encryption to protect your financial information at every step.

Most deposits made through e-wallets and online banking are credited to your tbjili account instantly or within a few minutes of the transaction being confirmed by your payment provider. Over-the-counter cash deposits may take slightly longer — typically up to one hour depending on the channel — as they require manual processing on the payment network's side. If your deposit has not appeared after the expected timeframe, first check that the transaction was successfully completed on your payment provider's app or receipt. Should the funds still not appear after a reasonable waiting period, contact [email protected] with your transaction reference number and deposit amount so our team can investigate promptly. For the most up-to-date information on processing times for each method, visit the Payment page.

To request a withdrawal, log in to your tbjili account and navigate to the cashier or wallet section, then select the withdrawal option. Choose your preferred payment method, enter the amount you wish to withdraw — making sure it meets the minimum withdrawal threshold — and confirm the request. Withdrawals are typically processed within one to three business days depending on the payment channel you choose; e-wallet withdrawals are often faster than bank transfers. Your withdrawal will be sent to the same account or wallet you used to deposit, as part of our standard verification and anti-fraud procedures. If you have not completed account verification, you may be asked to submit identification documents before your first withdrawal can be approved — this is a standard requirement for player protection.

tbjili does not charge its own transaction fees on standard deposits and withdrawals. However, some third-party payment providers may apply their own service or processing fees depending on your chosen method — these are set by the payment network and are outside tbjili's control. We recommend checking your payment provider's fee schedule before initiating a transaction so there are no surprises. Full details of any applicable minimums, maximums, and provider notes for each payment channel are available on our Payment page. If you notice an unexpected deduction that you believe was applied in error by tbjili, contact [email protected] with your transaction details and we will investigate straight away.

tbjili provides a set of tools designed to help players maintain control over their gaming activity. These include deposit limits, session time reminders, and self-exclusion options that allow you to take a break from the platform for a chosen period. All of these tools can be accessed from within your account settings, and changes to limits take effect immediately so you stay in control at all times. Our Responsible Gaming page provides a full explanation of each available tool, along with guidance on recognising early signs of problematic gambling behaviour. We encourage all players to review this page regularly and make use of the available tools as part of a healthy approach to online entertainment.

If you feel you need a break from tbjili, you can activate a self-exclusion period from your account settings — choose a duration that suits your needs, from a short cooling-off period to a longer-term exclusion. Once self-exclusion is active, you will not be able to log in or place any bets for the duration you selected, helping remove temptation and giving you the space you need. If you need to request a permanent exclusion or require assistance setting up the tool, contact our support team at [email protected] and they will process your request promptly and confidentially. We take self-exclusion requests seriously and our team will never pressure you to reconsider. For additional support resources available in the Philippines, including helplines for problem gambling, please visit our Responsible Gaming page.

Players must be at least 21 years old to register and play on tbjili, in compliance with Philippine online gaming laws and regulations. Age verification may be required at any point during registration or before processing a withdrawal, and players who cannot verify their age will have their accounts suspended pending review. tbjili does not knowingly allow underage players to access its platform, and we encourage parents and guardians to use device-level parental controls to prevent minors from accessing online gaming sites. If you suspect that a minor has gained access to an account, please notify us immediately at [email protected] so we can take appropriate action. For full details on our age verification policy and commitment to player protection, visit our Responsible Gaming and Terms and Conditions pages.